Accommodation Booking Terms and Conditions

1. Check in: 3pm
2. Check out: 10am
3. Deposit: A non-refundable deposit of £100 is required at the time of booking.
4. Payment of remaining balance: The balance is due 10 weeks prior to your stay. If at the time of booking there are less than 10 weeks until your stay, the full amount is payable.
5. Cancellation policy:

By you – If you need to cancel your booking, please notify us as soon as possible.  If there are less than 10 weeks before the commencement of your stay, we reserve the right to retain 100% of the cost of your holiday.  If we can secure a replacement booking, you will receive a full refund, minus the deposit.

By us – We reserve the right to cancel a booking due to circumstances beyond our control.  If this happens, we will refund all monies paid.

6. Changing dates: If you need to change the dates of your stay, please contact us asap so we can check availability.
7. Occupancy: The number of persons occupying the property may not exceed the capacity indicated in the property description. Exceptions are subject to request and agreement.  If you need to change the numbers in your party, please inform us asap as this may affect the cost of your stay (applies to Kenyon Bungalow only)
8. Smoking: We operate a no-smoking and vaping policy at our properties.  Any evidence of non-compliance may result in an additional charge for cleaning.
9. Animals: Please contact us prior to your booking if you are bringing a working or family pet with you. We expect that all relevant vaccinations, worm, tick and flea treatments are up to date.
10. Pets are not allowed on the furniture, beds or work surfaces
11. You will be liable for any damage or cleaning caused by your pet
12. Security: It is your responsibility to ensure the safety of your belongings and those of your party. We encourage you to always take appropriate care to keep your valuables safe; keep the property and your car locked and your valuables in a safe place.
13. Damages: You undertake to use the property as if it were your own home, taking care of the furniture, appliances, and equipment. Any breakages or damages should be recorded/reported.  The property will be inspected on the morning of your departure, and you will be advised of any damage or missing items.  Please note that there may be a charge to cover the cost of replacement/repair.

Additional important information

1. The property will be cleaned in advance of your stay. Please note that we do not offer a mid-stay cleaning service.
2. Duvets, pillows and bedding are provided for the duration of your stay.
3. Towels are available on request.
4. We do not supply additional bedding for stays more than one week, however washing and drying facilities are provided for your convenience.
5. If any member of your party changes during the period of your stay, they will be responsible for supplying their own bedding.
6. Please make sure the property is clean and tidy before you leave, including removing all foodstuffs. All rubbish and recycling must be disposed of appropriately.
7. On departure, please ensure the door key is left in the key safe. We also recommend that the key is left in the key safe while you are away from the property.
8. We advise you to make sure that adequate insurance protection is in place for your stay.

Activities Information

1. We reserve the right to cancel activities due to adverse weather conditions or circumstances beyond our control.
2. Boating and safety equipment, including weatherproof clothing is provided if necessary.
3. We cannot accept responsibility for personal belongings and equipment. We advise against taking mobile phones or other electronic devices on the water.
4. If you wear glasses, it is recommended that you use a lanyard to minimise the risk of loss overboard.
5. Additional activities over and above those included as part of you stay are subject to an additional charge.
6. Your safety is our priority and whilst the risk of injury is extremely low, minor injuries such as cuts and bruises can occasionally be experienced.
7. It is your responsibility to inform us of any additional requirements, such as mobility or medical conditions prior to your visit.
8. If you have cause for complaint, please speak with a member of staff or volunteer in the first instance. If the issue is not resolved to your satisfaction, please put your complaint in writing to the Centre Manager.